Frequently Asked Questions
Everything you need to know about our biocompatible skincare.
Are Naturium products cruelty-free?
Yes, Naturium is a cruelty-free brand. We do not test our products or ingredients on animals, nor do we ask others to do so on our behalf.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. When your package ships, we will send a second email containing your tracking number so you can follow its progress.
Do you offer international shipping?
We currently ship to the United States, Canada, and select international territories. Shipping rates and delivery times vary based on your location and are calculated at checkout.
What is your return policy?
We offer a 30-day return policy for products purchased directly from our website. If you are not satisfied with your purchase, please contact our support team to initiate a return.
Are your products safe for sensitive skin?
Our formulas are pH-balanced and biocompatible. However, because everyone's skin is unique, we recommend patch testing new products on a small area before full application.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Shop Pay.